Terms of Service

Welcome, and thank you for choosing DSD Certify. We are genuinely glad you are here. These Terms of Service (the “Terms”) are the agreement between you and us. They explain how our courses and materials work, what you can expect from us, and what we ask of you in return. We have written them in plain, friendly language so everything is clear before you enroll or buy. Please read them carefully — by creating an account, enrolling in a course, ticking a box that references these Terms, or purchasing any product from us, you agree to be bound by these Terms.

1. About These Terms and Who We Are

DSD Certify is an online education service operated as a service of Draco Learning. In these Terms, the words “we,” “us,” “our,” and “the Company” mean DSD Certify and Draco Learning, together with their owner(s), officers, employees, contractors, licensors, and affiliates. The words “you” and “your” mean the person creating an account, enrolling, or making a purchase.

These Terms apply to everything we offer, including the online Director of Staff Development (DSD) certification course (the “Course”), the downloadable in-service Lesson-Plan Library, and any other digital materials we sell (each a “Product,” and together the “Products”). If you do not agree with any part of these Terms, please do not create an account, enroll, or make a purchase.

2. Who May Enroll; Age and Capacity

You represent that you are at least 18 years old and have the legal capacity to enter into these Terms. The Course is intended for licensed nursing professionals. To enroll in the Course, you confirm that you meet the eligibility expectations for the role you are pursuing, which generally include the following:

• You are a Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), or Registered Nurse (RN) in good standing.
• You have the nursing and long-term-care experience your state and employer require for the role.
• You will provide accurate, truthful license and identity information.

You are responsible for confirming the specific requirements that apply to you with your employer and the relevant licensing or regulatory authorities in your state. The Lesson-Plan Library and other digital Products are available to any eligible purchaser and are intended for staff-development professionals and the facilities they serve. Misrepresenting your eligibility or identity voids any resulting certificate, with no refund.

3. Your Account

Some Products require an account. You agree to keep your login credentials confidential, to be responsible for everything that happens under your account, and to tell us promptly if you believe your account has been used without your permission. Accounts and Course access are personal to you and may not be shared, sold, or transferred to anyone else.

4. Course Access

• Access to the Course is enabled promptly after payment and is valid for 90 days from the date of enrollment. We encourage you to complete the Course within that window.
• The Course is licensed to you for your own personal, professional use. You may not share your account, and you may not copy, record, redistribute, resell, or publicly post the Course content.
• We may improve, update, or adjust Course content from time to time so it stays current and useful.

5. Pricing, Payment, and Authorization

• The Course fee is $79 as a one-time payment. The Lesson-Plan Library is $99 as a one-time payment. Prices are shown at checkout and may change over time; the price you see and agree to at checkout is the price that applies to your purchase.
• One-time purchases only. All Products are one-time purchases. We do not enroll you in any subscription, membership, or automatically renewing plan, and we will not charge your payment method again without a new purchase you authorize.
• Payments are processed securely by our payment provider, Stripe. We do not store your full card details on our servers.
• You represent that you are the authorized cardholder or have the cardholder’s express permission to use the payment method, and that the billing and identity information you give us is true and accurate. A purchase made with a payment method you were not authorized to use, or using false information, is fraudulent, voids your license immediately, and forfeits any certificate.
• If a payment fails, is reversed, or is charged back, we may suspend or revoke your access to the Products and any certificate associated with the purchase until the matter is resolved and the amount owed is paid in full.

6. All Sales Are Final — No Refunds

Our Products are digital goods delivered to you immediately, and their full value is available to you the moment you receive access. For that reason, and to be completely transparent with you before you buy:

• All sales are final. We do not offer refunds, returns, exchanges, or credits, in whole or in part, except where a refund is required by applicable law.
• What “delivery” means. Delivery occurs, and a Product is deemed received in full, when access to the Course is enabled on your account, or when a download link is generated or the file is otherwise made available to you — regardless of whether you afterward access, complete, or use the Product. Delivery is measured by our system records of access being enabled or a download being made available.
• The Course: the sale is final upon the earlier of (a) your first access to any Course module, lesson, quiz, or material, or (b) twenty-four (24) hours after enrollment access is enabled — because full access is delivered to you at enrollment whether or not you use it.
• The Lesson-Plan Library and other downloadable Products: these are delivered the moment your purchase is complete, when the download is made available and/or a download link is sent to you. Because delivery is immediate and the files can be kept, these sales are final upon purchase and are not refundable.
• Not completing the Course, changing your mind, buying by mistake, lack of time, or deciding a Product does not fit your particular situation are not grounds for a refund.

By completing your purchase, you expressly acknowledge that you are buying a digital Product with immediate access, you request immediate delivery, and you agree to this no-refund, all-sales-final policy. If you ever have a problem with a Product, please contact us first at support@dsdcertify.com — we truly want you to be happy with what you received, and we will do our best to help.

7. Certificates and Payment in Full

• To earn a certificate of completion for the Course, you must complete all required modules and pass the final examination with a score of 80% or higher.
• A certificate will not be issued, released, or made available unless and until the Course has been paid for in full. If any part of the purchase price remains unpaid, is reversed, or is disputed, no certificate will be issued, and any certificate already issued may be withheld or revoked until the balance is paid in full.
• Each certificate carries a unique identifier and a QR code so it can be verified. To the fullest extent permitted by law, we reserve the right to withhold or revoke any certificate obtained through non-payment, a reversed or disputed payment, false information, or any breach of these Terms or of academic integrity.

8. Digital Products, Licenses, and Intellectual Property

All of our Products — including the Course content, the Lesson-Plan Library, lesson plans, handouts, quizzes, speaker notes, slide decks, templates, text, graphics, and the website itself — are the property of Draco Learning and its licensors and are protected by copyright and other intellectual-property laws.

• When you purchase a Product, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use it for your own professional staff-development work and, where applicable, within the facilities you serve.
• The Lesson-Plan Library is fully customizable for that purpose — you may edit, fill in, and adapt the files for use in your own in-services.
• You may not resell, sublicense, share, redistribute, publish, post publicly, or otherwise make the Products available to any third party, and you may not represent the materials as your own for resale. You may not remove copyright or attribution notices.
• This license ends automatically if you breach these Terms.

9. Copyright Complaints (DMCA)

We respect intellectual-property rights and expect our users to do the same. If you believe material on our site infringes your copyright, please email support@dsdcertify.com with the subject line “Copyright Notice” and include: identification of the work; the location of the material on our site; your contact information; a statement that you have a good-faith belief the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and you are the owner or authorized to act for the owner; and your physical or electronic signature. We will respond to properly submitted notices and may remove infringing material and terminate accounts of repeat infringers.

10. Chargebacks and Payment Disputes

We keep clear records of your purchase, your acceptance of these Terms (including the version accepted, the date and time, and the wording you agreed to), and the delivery of your Product. Because our Products are delivered immediately and all sales are final, you agree that:

• If you believe there is a problem with a charge or a Product, you will contact us first at support@dsdcertify.com and give us a reasonable opportunity to help before contacting your bank or card issuer.
• Requesting a chargeback, payment reversal, or dispute for a Product that was delivered to you as defined in Section 6 is a breach of these Terms, because you received exactly what you paid for.
• You authorize us to present these Terms, the record of your acceptance of them, and our records of your access and delivery to the payment provider and card networks as evidence that the charge was valid and the Product was delivered.
• To the fullest extent permitted by law, we may suspend or revoke access to all Products and certificates associated with a disputed or reversed payment, and recover amounts owed together with related fees and reasonable costs of collection.

11. Acceptable Use and Academic Integrity

We want every certificate we issue to mean something, so we ask you to act with integrity. You agree to:

• Complete all coursework and examinations yourself and honestly.
• Keep exam questions and answers confidential and not share them with others.
• Provide truthful information during registration and use.
• Use the website and Products only for lawful purposes, and not to interfere with, disrupt, scrape, or gain unauthorized access to our systems.

12. Educational Purpose — No Professional, Legal, or Regulatory Guarantee

Our Products are provided for education and professional staff-development purposes. They are a teaching resource and are not legal advice, medical advice, or a substitute for your own professional judgment or your facility’s policies and procedures.

• While our materials are designed to align with federal CMS standards and applicable regulations, laws and requirements vary by state and change over time. You are responsible for confirming the current requirements that apply to you and your facility, and for aligning any materials with your own policies before use.
• Completing the Course does not guarantee employment, a particular job title, continuing-education acceptance, licensure, or approval by any employer, board, or regulatory agency. Those decisions are made by others, not by us.
• You are solely responsible for how you use our Products in your workplace and for the care and training decisions you make.

13. Third-Party Services

We rely on trusted third parties to operate — for example, Stripe processes payments and our email is delivered by a third-party provider. Your use of those services is subject to their own terms and privacy policies. To the fullest extent permitted by law, we are not responsible or liable for the acts, omissions, availability, or security of third-party services.

14. Disclaimer of Warranties

We work hard to make our Products excellent, and we stand behind their quality. That said, to the fullest extent permitted by law, the Products and website are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Products will meet every requirement of your specific situation or that the website will be uninterrupted or error-free.

15. Limitation of Liability

To the fullest extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or opportunity, arising out of or related to your use of (or inability to use) the Products or website, even if we have been advised of the possibility of such damages. In all cases, and to the fullest extent permitted by law, the Company’s total liability to you for any and all claims relating to the Products or these Terms will not exceed the amount you actually paid to us for the specific Product giving rise to the claim.

16. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Company — including Draco Learning, DSD Certify, and their owner(s), officers, employees, contractors, licensors, and affiliates — from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use or misuse of the Products, your breach of these Terms, your violation of any law or the rights of any third party, or the way you use our materials in your workplace, except to the extent caused by our own gross negligence or willful misconduct.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

• Let’s talk first. If a dispute comes up, you agree to contact us at support@dsdcertify.com and try in good faith to resolve it informally before starting any formal proceeding. Most concerns are solved quickly this way.
• Binding arbitration. If we cannot resolve a dispute informally, you and the Company agree that any dispute arising out of or relating to these Terms or the Products will be resolved by final and binding arbitration administered by a recognized arbitration body (such as the American Arbitration Association) under its applicable consumer rules, conducted in the State of California, rather than in court — except that either party may bring an individual claim in small-claims court where it qualifies. The arbitrator has authority to decide questions of arbitrability.
• Arbitration fees. For consumer claims, the Company will pay the arbitration filing and administration fees to the extent required by the administrator’s consumer rules and applicable law.
• Public injunctive relief. Claims for public injunctive relief are excluded from arbitration and may be brought in court.
• Individual claims only. To the fullest extent permitted by law, disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative action. If this class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the remainder of this arbitration agreement will survive.
• 30-day opt-out. You may opt out of this arbitration agreement by emailing support@dsdcertify.com within 30 days of your first purchase, stating your name and that you opt out of arbitration.
• Time limit. Any claim relating to the Products or these Terms must be brought within one (1) year after it arises, or within the shortest period permitted by applicable law if that period is longer, or it is permanently barred to the extent permitted by law. If any part of this Section is found unenforceable, disputes not subject to arbitration will be resolved exclusively in the state or federal courts located in the State of California, and you consent to their jurisdiction.

18. Termination and Survival

We may suspend or terminate your account or access to any Product, with or without notice, for breach of these Terms, non-payment, fraud, or misuse. Provisions that by their nature should survive — including payment obligations, the no-refund policy, intellectual-property and license terms, disclaimers, limitation of liability, indemnification, chargeback terms, and dispute resolution — survive any termination.

19. Consent to Electronic Records and Signatures

You consent to transact with us electronically. You agree to receive all agreements, notices, disclosures, receipts, and other communications from us electronically, and you agree that your click, your ticking of a checkbox, or your completion of a purchase constitutes your electronic signature and your agreement to these Terms under the federal E-SIGN Act and applicable state law. We may provide notices to you by email to the address associated with your account or your purchase, or by posting on the website; such notice is effective when sent or posted. Legal notices to us must be sent to support@dsdcertify.com.

20. Compliance and Lawful Use

You represent that you are not located in, and will not use the Products in, any jurisdiction subject to applicable trade sanctions or embargoes, and that you will comply with all applicable export-control and other laws in your use of the Products.

21. Changes to These Terms

We may update these Terms from time to time as our Products and the law evolve. When we do, we will change the version number and the “Last updated” date at the top of this page. Your continued use of our website or Products after an update means you accept the updated Terms. The version of the Terms in effect at the time of your purchase governs that purchase, and we keep a record of the version you accepted.

22. General

• These Terms, together with our Privacy Policy, are the entire agreement between you and us about the Products and replace any earlier understandings.
• If any part of these Terms is found to be unenforceable, the rest stays in full effect, and the unenforceable part will be limited or removed to the minimum extent necessary.
• Our not enforcing a right on one occasion does not waive that right.
• You may not assign or transfer these Terms; we may assign them to an affiliate or successor.
• We are not responsible for delays or failures caused by events beyond our reasonable control.

23. Contact Us

We are always happy to hear from you. If you have any questions about these Terms, or about anything at all, please reach out:

DSD Certify — a service of Draco Learning
support@dsdcertify.com

By creating an account, enrolling in the Course, ticking a box that references these Terms, or purchasing any Product, you acknowledge that you have read, understood, and agree to these Terms of Service (Version 2026-08-29), including our all-sales-final, no-refund policy.